Help/FAQ

Q：Is the anime figure authentic？
A：We promise that all the figures we sell are authentic and brand new.

Q：Does the price include shipping?
A：Yes，we offer free shipping，so the price includes shipping.
We will pack every figure carefully.

Q：Is there a return policy?
A：We support returns or exchanges. Handling depends on the situation.
The specific details are in Refund Policy

Q：How long will it take to receive the figure？
A：All orders placed with us are usually processed within 7 days, estimated arrival in 10-25 working days.
The specific details are in Shipping Policy

Q：How to track the latest status of your package？
A：After we ship, we will send an email with the tracking number.
But the tracking status in the email is not necessarily the latest.
If you want to track the latest status, you can use 17track.
Open 17track, enter your package tracking number, and you can track the latest status.
If your tracking result is in Chinese, it may be that we use EMS transportation, and the tracking result is in Chinese before the package arrives in your country.
In this case, you just need to click translate in the lower right corner to translate it into the language you want to see.