Refund Policy


If you want to return your order,please contact us by email.


  • What do you need to do if you want to return it?

We will refund unconditionally before we ship, but we will charge a handling fee of 6% of the order amount, which will be paid to the payment channel. This means we can only refund 94% of the order amount before shipping.

For example, when you purchase an order of $100, we support refunds before shipment, but you can only receive a refund of $94.

However,once we ship, you need to send the item back to our address within 7 days after delivery, if it meets our refund conditions.
You can contact us by email and we will provide a return address.Refunds will be paid out within 7 days after the arrival of the returned item(s).



  • Returns need to meet all of the following conditions:

1,All items must be complete, undamaged and in sellable condition
2,New items must be factory sealed and unopened
3,All items have to be in their original packaging and well packed for shipping
4,It is the customer's responsibility to ensure the safe and undamaged arrival of the returned item(s).

If it is a manufacturing flaws, please read the subsequent sections. It would be handled differently.


  • The time period for accepting returns:

Any approved return must be sent back to us within 7 days after delivery.


  • How soon will customers receive refunds?

Refunds will be paid out within 7 days after the arrival of the returned item(s).


  • Who should pay for the shipping cost when returning items?

The customer is responsible for bearing all costs associated with the return.


Manufacturing Flaws

Exfigure can not take any responsibility for manufacturing flaws, but offers to act on your behalf by contacting the manufacturer and requesting a replacement.

If you have ordered a brand new item that shows any signs of damage that did not result during transit, please get in touch with our support staff within 3 days after you received your item at and include a detailed description, as well as pictures showing the issue.

Most manufacturers will ask for a return of the damaged product.

All international shipping fees associated with the replacement are the responsibility of the customer.