Shipping Policy

Last updated: 01/16/2025

We’ve created this shipping policy based on fairness, simplicity, and customer-first values. Our goal is to make shopping easy and affordable for global customers, offering a wide range of quality products.

Free Shipping

We offer free shipping on every order. Your items will be carefully packaged with plenty of cushioning and shipped in a sturdy box. Every package is insured during transit.

Declared Value

We generally reduce the declared value to minimize import fees. Please note that we do not cover import fees, but U.S. customers usually don't need to worry about these fees.

Shipping Scope

We ship to a wide range of countries, including:

United States, United Kingdom, France, Germany, Canada, Italy, Singapore, Japan, South Korea, New Zealand, Australia, Denmark, Austria, Greece, Norway, Czechia, Slovakia, Belgium, Poland, Ireland, Switzerland, Sweden, Finland, Netherlands, Portugal, Spain, Turkey, Hungary, Colombia, Brazil, Chile, Peru, Israel, Russia, Ukraine, Mexico, Argentina, Thailand, Indonesia, Croatia, Monaco, Philippines, Vietnam, Malaysia, Egypt, Luxembourg, Iceland, Qatar, United Arab Emirates, Kuwait, Slovenia, Saudi Arabia, Lithuania, Latvia, Romania, Bulgaria, Montenegro, Serbia, Georgia, Belarus, Albania.

Order Handling

  • Orders are processed within 7 days, but please note that holiday periods may cause delays.
  • We check every product before shipping to ensure it is brand new and authentic.
  • We use protective packaging and ship with insurance.

Once your order ships, you will receive an email with a tracking number. Please check your spam folder if you don’t see it.

Shipping Method

We offer free shipping on every order. Most packages are shipped from China, with some from Japan. We typically use air freight, with carriers like FedEx, USPS, DHL, and EMS depending on the region. For oversized packages, we may use Singapore Post.

If you prefer a specific shipping method, contact us for assistance (additional fees may apply).

Shipping Time

Shipping times vary by package size, weight, and destination.

On average, global express shipping takes 10-25 working days, with 90% of packages arriving within 20 working days.

Import Fees

U.S. customers usually don’t need to worry about import fees. For customers in other countries, you may be subject to import fees, which are your responsibility.

These fees vary by country, shipping method, and package size, and we cannot predict them.

We typically declare the value based on our experience to help minimize import fees. If you prefer a specific declared value, feel free to email us, and we will declare it accordingly. Please note that very low values can attract suspicion from customs.

FAQ

  • Q: I received a shipping email, but the tracking number isn’t updating. Why?
    A: Tracking updates after the package is processed by the carrier, typically within 3 days (excluding holidays).
  • Q: How can I track my package?
    A: After shipping, use the tracking number provided to check status. For detailed tracking, visit 17track.net. If the tracking is in Chinese, click "Translate" for your preferred language.
  • Q: What if I made a mistake in my shipping address?
    A: You can update your address before we ship. Afterward, you can contact the carrier directly to change it. If the package is returned due to an incorrect address, you will be responsible for reshipping costs.
  • Q: Can I refuse delivery if I no longer want the item?
    A: Contact us before refusing the package. If you refuse it without prior communication, you’ll be responsible for the shipping fees both ways. We generally don’t issue refunds for packages refused without our approval.
  • Q: My package hasn’t updated for a long time, is it lost?
    A: If tracking shows delivery but you haven’t received it, please contact the carrier with your tracking number to locate your package. If tracking shows that the package is lost, we will either send a replacement or offer a full refund.
  • Q: What should I do if my package is damaged?
    If the outer box is severely damaged upon arrival, request a CN24 damage report from the post office. We’ll offer a full refund based on the report.
    If the box is intact but the item is damaged, please contact us with an unboxing video within 7 days of receipt. We’ll arrange a replacement or compensation.
    If the item shows manufacturing flaws (not caused by shipping), we can help you contact the manufacturer for assistance. However, international return shipping costs will be your responsibility. If the manufacturer is no longer producing the item, we will be unable to arrange after-sales support.

If you have any further questions, please feel free to contact us.